Most organisational change efforts share the same quiet assumption. That if we change what people do, how they act, what they comply with, use, follow, or deliver, their thinking will catch up later. Experience tells us otherwise.
If you don’t change what you think, you can’t change how you act Read More »
The LinkedIn algorithm has shown me several posts lately discussing Deming’s System of Profound Knowledge (SoPK). And while many of them echo familiar and valuable insights, it inspired me to share a different perspective, one that, I hope, builds on the original, not breaks from it. What if SoPK was missing just one element, something
What Deming Pointed To with SoPK – Which Neuroscience Now Explains Read More »
“Innovation!”, like “engagement,” “ownership,” and “culture change”, is one of those buzzwords that falls under the “soft skills” banner but proves devilishly hard to get right. Ironic, isn’t it? So, what exactly is ‘Innovation’? Let’s unpack this in a way we rarely do in business: by using root cause thinking, not the usual 5 Whys,
